Buttons On Intuos Not Registering?

The Software is Non Registering FlexVision Button Presses

Last Modified on 07/23/2019 2:06 pm PDT

The purpose of this guide is to troubleshoot when the software does not appear to annals the FlexVision button presses.

Button presses allow you to practise the following 3 things: 1. First an exam, two. set markers during an exam, and, 3. accelerate to the next screen/motility.

Before you brainstorm the troubleshooting process, verify your software version is at least 5.0.168 or greater. To bank check your software version, select "Assistance" and then "Nigh the MyoVision software" from the carte at the peak of the software. If you lot are on v.0.168 or college, then continue through the steps below. If you lot are running a version priorto 5.0.168, y'all will demand to update your software.Click Here for instructions on how to update to the current version of the MyoVision Software.
In software version v.0.168, a new setting has been added to DynaROM exams that allows the user to customize the length of time it takes for a FlexVision button printing to register. This new feature may be unlike than what you are used to, so we will hash out how you can adjust it to your liking.

Follow the steps below if your software is not registering when you press a Start button or the infinite bar during an exam:

Offset, perform a physical inspection of the device. Do whatever of the buttons feel stuck or appear to be damaged? If and so contact Technical Support past calling us at 1-800-969-6961 Option 2 for Support.
If there are no concrete issues with your device, then check for any Windows updates and restart the calculator. After your estimator restarts, open up a examination exam to see if the software is now able to register your push button presses.
If you lot are still experiencing an unregistered push button printing, you volition demand to review the settings. Become to "Setup" in the carte bar at the height of the MyoVision software. So select "Settings" and select "Dynamic" from the options that appear on the correct (see prototype below).A new window with the Dynamic Settings will open (see image beneath). Here, you can customize the amount of time the FlexVision button (or spacebar) needs to be held down in order to register the button printing. This will include: starting a new examination, marking the exam, or to advance the exam.

The defaults (shown below) are set to 100 ms (milliseconds) for marker placement, and 1000 ms to start and advance. (For reference, 100 ms is about 1/10 of a 2d.) Decreasethe number for a quicker response fourth dimension and shorterbutton printing, or increment the number for a longer button printing. Click "OK," to shut the window and save your changes. Practise a test exam to run across if this resolves your issue.

If yous are non able to resolve your issue after post-obit this guide, phone call our Technical Support team at 1-800-969-6961 Selection 2,Monday to Fri from 9 am to 5 pm PT.